Eerste Kerstdag Zuiderduinzaal

Questions about packages - Hotel Neptunus

Can I bring my dog to Hotel Neptunus?

Unfortunately, dogs (and other pets) are not allowed at Hotel Neptunus.

Still want to bring your four-legged friend to Egmond aan Zee or Wijk aan Zee? The following accommodations offer special rooms or apartments where dogs (max. 2, subject to availability) are welcome:

• Hotel Zuiderduin
• Strandhotel Golfzang
• Hotel de Boei (some apartments)
• Appartementen de Egmonden
• Strandhotel Het Hoge Duin

A surcharge applies for bringing a dog (excluding assistance dogs). Important: to avoid disappointment, always register your dog with the hotel/apartment in advance.

What are the check-in and check-out times at Hotel Neptunus?

Your room will be ready from 3.00 p.m. on the day of arrival. Check-out is by 10.30 a.m.

Check-in takes place at the reception of Hotel Zuiderduin, Zeeweg 52 in Egmond aan Zee. Please also check out at Hotel Zuiderduin.

How can I make a reservation?

You can book online, by phone, or in person at the hotel reception. All reservations are subject to availability.

  

Online booking

Making an online reservation is easy:

1. Choose your preferred offer, hotel room or apartment. Click ‘Prices and availability’ or ‘Book this room’.
2. Select your arrival and departure dates, number of rooms, and number of guests. Click ‘Check availability’.
3. Choose your preferred room and click the ‘Select’ button.
4. Add any extras to t your booking and click ‘Next’ to enter your details.
5. Enter your personal information or log in with your account. Click 'I want to check my booking'.
6. Check your reservation, select your payment method* and click 'I want to pay'. 

  

Once you’ve completed all the steps, a booking confirmation will be sent to the email address you provided.

  

* If you’ve selected an online payment method, choose your bank and follow the instructions to complete your payment.
* If you’ve chosen ‘Pay on arrival’, please ensure the full amount is paid when you check in.

  

Booking by phone

Got questions or prefer to book by phone? We’re happy to help. Contact our reservations team on +31 (0)72 750 2000.

Is online booking and payment secure?

Yes, booking online via the Hotel in Egmond website is completely secure. All data is encrypted and transmitted over a secure connection. Just look for the padlock symbol in your browser’s address bar.

  

We handle your data with care and in full compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR).

View our Privacy Statement here

How can I reserve a baby cot?

Would you like to reserve a cot (€7.50 per night)? Please contact our reservations department at +31 (0)72 750 2000 or fill in the contact form, and we’ll get back to you as soon as possible.

Is breakfast included at Hotel Neptunus?

Yes, breakfast is included every day of your stay at Hotel Neptunus. It is not possible to book a room without breakfast. You’re welcome in the breakfast restaurant between 8.30 and 10.30 a.m.

Can I park for free in Egmond aan Zee?

In Egmond aan Zee, paid parking applies:

• From 1 March to 1 November, between 10:00 a.m. and 7:00 p.m. daily.
• From 1 November to 1 March, on Saturdays and Sundays from 10:00 a.m. to 7:00 p.m. (as of 1 January 2023). Parking is free on all other days.

View the parking zone maps here.

  

Some Hotel in Egmond accommodations offer private parking. Others offer digital parking permits for a fee. You can check what applies to the hotel or apartment of your choice on the website.

  

New Parking Meters

The municipality of Bergen is currently replacing parking meters. Work in Egmond aan Zee will continue until mid-April. Please note the following for the new machines:

• Payment is digital only, via card or phone. Coins are no longer accepted.
• No printed ticket will be issued. You will receive a digital one. Parking is monitored based on your number plate.

You can still use a parking app as an alternative to the meters.

  

The replacement of the meters does not affect existing parking rules, permits, or permit zones.

Can I park my car at Hotel Neptunus?

Hotel Neptunus does not have its own private parking. However, you can park outside the hotel using a digital parking permit, available from the reception at Hotel Zuiderduin. The cost is €8.50 per night*. One parking permit is available per hotel room.

* Effective from 1 January 2025.

What is the hotel’s cancellation policy?

Subject to our terms and conditions, you can change your travel dates or cancel your booking free of charge up to 3 days before arrival. This also depends on the period of your intended stay.

• Up to 72 hours before the day of arrival, cancellations are free of charge. After that, 100% cancellation fees apply.
• More than 24 hours before arrival, you can change your booking once free of charge. Within 24 hours of arrival, a €25 change fee will be charged.
• For conferences and events, the Uniform Conditions for the Hotel and Catering Industry apply. You’ll find these conditions on your booking confirmation.

  

Conditions

• These cancellation terms apply only to reservations made directly through our hotel (not through a booking agency).

• These terms do not apply to (non-refundable) Last Minute Offers.

  

Still have questions? Fill in the contact form to submit your question and we will get back to you as soon as possible.

Is Hotel Neptunus open all year round?

Hotel Neptunus is closed from 26 October 2025 until 2 April 2026.